Gym Twin

Gym Twin for Independent Gyms

Your members want premium facilities, personalised service and a true lifestyle offering, not just a place to sweat. But without data on what your members truely value, how do you know you're investing in the right equipment and services? Gym Twin gives you that data - across all your spaces and equipment.
We've found no other solution that let's us understand how our spaces are being used. Gym Twin unlocks completely new insights into how we are allocating our spaces.
Steve Ward, CEO, Newport Live

Fine-tune your service to an even higher level

Gym Twin is like giving you a six-star concierge who advises you on how to delight your members more.

I want to wow my club members

Personalised Experience

Gym Twin provides detailed analytical breakdown of how different demographics use your spaces and equipment - giving you an unprecedented understanding of who uses what. Use this to ensure you have the right staff and trainers to match your demographic usage.

Having real data can help drive personalised communications and design offerings around actual member behaviour - all based on real evidence.

And this isn't a one-off exercise: Gym Twin operates continuously, letting you catch trends as they emerge and respond immediately.

Capacity Management

With detailed insights into the occupancy of your spaces, Gym Twin helps you ensure your gym never feels too crowded. Your membership system may tell you how many people are in your centre, but it can't tell you where they are. Gym Twin can! It can provide concrete data to back decisions around class scheduling, premium hours or even expanding floorspace. And once you've made your decision, Gym Twin can confirm the impact - allowing you to adjust and refine, all with real evidence, not guesswork.

Conversely, if there are times where certain equipment or spaces are being underutilised, you can see that too. Gym Twin can give you the data to justify trialling pop-up classes, social events or other incentives.

Optimising High Cost Amenities

Your spaces are expensive, especially if you've introduced high cost amenities like saunas, pools and specialised studios. These are costly to run, so it is vital they're being used and appreciated.

Gym Twin's spatial analytics can track the usage of these amenities. If data reveals the sauna is rarely used after 8pm, you might close it earlier to save energy and redirect your staff to other tasks. Or if the Pilates reformer studio has low occupancy except on weekends, you could repurpose it part-time (maybe as a meditation room on weekdays).

On the flip side, if an amenity is hugely popular, that’s a cue to invest more in it or create spin-off offerings. Data-driven decisions ensure every premium amenity either pulls its weight or is improved.

Data-backed Investments

Even if you're offering the latest and the best, you still need to justify expensive investments. The Gym Twin provides you the usage numbers you need. For example, if you're looking at refreshing a set of powered cardio equipment, you can choose the equipment numbers and mix based on what your members are actually using, not what the salesperson would like you to buy.

By constantly tracking usage across all your equipment and spaces, Gym Twin lets you see trends as they emerge - for example, spotting that the use of your functional spaces have grown steadily over the last year, helping justify dedicating more space and keeping your members engaged.

It reduces the risks associated with investing based on "gut instinct" or hunches. Gym Twin helps ensure that every capital improvment truely responds to member usage patterns - directly improving your ROI and member satisfaction.

Seamless Tech Integration

Your members appreciate when you leverage tech in a subtle, service-orientated way. Gym Twin requires no additional card swipes, sensors or black boxes - it just works quietly in the background. And your members will appreciate the benefits it yields, the benefits they feel: equipment always available, spaces available in the classes they prefer - their club just seeming to know what they're now interested in.

The Gym Twin is private-by-design (anonymising data, not storing personally identifiable information) ensuring that even high-profile members are not personally tracked or identified.

Fine-tune your service to an even higher level

Gym Twin is like giving you a six-star concierge who advises you on how to delight your members more.

I want to wow my club members

How does it work?

The TwinLabs.ai Gym Twin solution plugs directly into your existing CCTV setup. No new sensors or kit required.

Our Vision AI model identifies where your members are in your gym - all in real-time. This model maintains "privacy by design": no personal data is recorded. Data is anonymised on receipt and processed locally so you get the insights without infringing on your member privacy.

We can also integrate with your gym management and access control systems to understand the current demographic mix in your gym. Throw in some complex maths and we can give you a breakdown of how your specific demographics use your spaces and equipment.

All this data is made available in an easy-to-use 3D model of your gym, available right in your browser. No fancy equipment or expensive data analysts needed - just member insights right where you need them.