Hotel Twin

Get real-time views of your resort’s hotspots so you can adjust staffing and service to meet demand. The Hotel Twin aggregates data from across your resort so you can see in real-time exactly how each facility is being used moment-to-moment. And it displays this in a live heat-map on a 3D plan of your resort, giving you an easy-to-understand view of guest behaviour.

This real-time view allows your staff to respond dynamically, adjusting staffing levels to meet guest needs and even opening or closing facilities as demand surges or wanes.

Essentially the Hotel Twin provides your team with site-wide real-time situational awareness. With clear visibility of where guests are and aren’t, your team can avoid running energy-heavy amenities unnecessarily, ensuring pools, spas and lounges are only resourced when needed.

In addition to a real-time view, Hotel Twin captures historical data so you can see daily, weekly and even seasonal trends. By analysing historical usage patterns the Hotel Twin can help you schedule activities and staffing at optimal times - either scheduling additional activities and staffing at peak times or promoting events during low-use periods.

This also allows core services like housekeeping and maintenance to be better scheduled.

Overall, a data-driven approach will improve the guest experience by ensuring your services are available when guests desire, all while avoiding over-staffing during quieter periods. Hotel Twin helps you prevent overstaffing by mapping guest trends, allowing you to delay seasonal ramp-ups or avoid underused shifts that quietly drive up labor costs.

Spot which spa rooms, classes, or zones get little attention and turn unused space into new revenue.

Your guests vote with their feet! They tell you clearly what services they value most and the Hotel Twin let's you see what they really value. No more anecdotes or trying to make critical business decisions based on gut instinct - use real data on real guest behaviour.

Knowing which spa rooms or event spaces attract low footfall means you can reduce their operating hours, cut energy consumption, or reallocate staffing; saving on the overhead of unused offerings.

The Hotel Twin also lets you understand under-utilised spaces and facilities, helping you ensure every square foot is production, from optimising conference room bookings to re-designing or repurposing seldom-used lounges.

You probably have many concurrent offerings (groups, tours, classes & events). The Hotel Twin can monitor real-time participation allowing you to adjust on the fly. For example if an event turns out to be unexpectedly popular, your team can see and respond immediately, for example shifting to a bigger room, or an impromptu extra shuttle.

It can also help verify bookings vs actual usage, for instance comparing how many people actually showed up versus booked. This can highlight opportunities for improving booking policies.

Over time this can improve the programming of activities and ensure the popular offerings have enough capacity while cutting those consistently underutilised.

Most resorts have extensive equipment and infrastructure spread over a large property. By integrating with your Building Energy Management System (BEMS) the Hotel Twin brings all this data together on a single 3D map of your hotel, providing everyone from your staff, service engineers and external contracts absolute clarity on where the issues are.

Further, the historical analytics allows you to see clusters of issues over time, helping identify the root cause of persistent maintenance issues.